Shipping Policy – LUXASONALI

Effective Date: February 25, 2025

At LUXASONALI, we are committed to delivering your home decor products promptly and securely. This Shipping Policy provides important information regarding our shipping methods, fees, and delivery times. Please read carefully to ensure a smooth and efficient shipping process.

1. Shipping Destinations

We offer domestic and international shipping to many locations.

  • Domestic Shipping: We ship throughout the United States.
  • International Shipping: We also offer international shipping to select countries. Shipping fees and delivery times for international orders will be calculated at checkout.

2. Shipping Methods & Delivery Times

We offer several shipping options to fit your needs:

Domestic Shipping

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Priority Shipping: Estimated delivery time of 1-2 business days.

International Shipping

  • Standard International Shipping: Estimated delivery time of 7-15 business days.
  • Expedited International Shipping: Estimated delivery time of 5-10 business days.

Please note that delivery times may vary based on the destination and shipping method selected. You will receive tracking information once your order has shipped.

3. Shipping Fees

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and chosen shipping method.
  • Free Shipping: We offer free standard shipping for all domestic orders over $100.
  • International Shipping Fees: International shipping costs are displayed at checkout and are based on the weight of your order and the destination. International customers are responsible for any customs duties, import taxes, or other fees charged by the destination country.

4. Order Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • After 3:00 PM (EST): Orders placed after 3:00 PM (EST) will be processed on the next business day.
  • Holiday Delays: During peak seasons or holidays, order processing may take an additional 1-2 business days.

5. Order Tracking

  • After your order is shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your package using the provided tracking number on the courier’s website or directly on LUXASONALI.
  • If you do not receive tracking information within 3 business days, please contact our customer service team at info@luxasonali.com.

6. Shipping Delays

  • LUXASONALI is not responsible for shipping delays caused by third-party carriers, weather conditions, or customs delays for international shipments.
  • In the event of a significant delay, we will notify you as soon as possible and provide updated tracking information.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or has not been delivered within the expected delivery window, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving the order. Provide clear photos of the damage and packaging, and we will assist you with a return or exchange.

8. Incorrect Shipping Address

  • Responsibility: Customers are responsible for providing accurate shipping information during checkout.
  • Returned Packages: If a package is returned due to an incorrect or undeliverable address, the customer will be responsible for additional shipping charges to reship the order to the correct address.
  • Undeliverable Packages: If the carrier deems the package undeliverable, it will be returned to us. We will contact you to arrange for reshipping. Additional charges may apply.

9. International Orders

  • Customs Duties & Taxes: International customers are responsible for any customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the order total and must be paid directly to the customs authorities.
  • Shipping Fees: International shipping fees are non-refundable.
  • Delivery Delays: International orders may experience delays due to customs processing. These delays are outside of our control.

10. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact our customer service team:

📍 Address: 9655 S Autumnwood Pl, Littleton, Colorado, United States
📞 Phone: (303) 683-2907
📩 Email: info@luxasonali.com
🌐 Website: https://luxasonali.com

We are committed to providing a reliable and efficient shipping experience and ensuring that your products arrive safely and on time. Thank you for choosing LUXASONALI!