Shipping Policy

Effective Date: January 8, 2025

At Luxasonali, we strive to provide a seamless shopping experience, and part of that includes ensuring that your orders are shipped efficiently and safely. Please read our Shipping Policy below to understand how we handle your orders, delivery times, and shipping options.

Shipping Locations

We offer shipping within the United States and select international locations. If your shipping address is outside of our covered regions, please contact us at info@luxasonali.com to inquire about possible arrangements. We currently ship to the following countries: [List of countries can be added here based on actual shipping locations].

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is placed, you will receive an order confirmation email. If you choose expedited shipping or if your item is out of stock, there may be slight delays, but we will notify you accordingly.

Shipping Methods and Delivery Time

We offer various shipping methods to accommodate your needs. The available options include:

  • Standard Shipping: Typically arrives within 5-7 business days after processing.
  • Expedited Shipping: Typically arrives within 2-3 business days after processing.
  • Overnight Shipping: Delivers the next business day after processing, available for select locations.

Please note that delivery times are estimates and may vary depending on factors such as weather, holidays, and carrier delays.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You will be notified of the shipping charges during the checkout process before you complete your order.

  • Free Shipping: We offer free standard shipping on orders over $100 within the contiguous United States.
  • Expedited and Overnight Shipping: Additional charges will apply based on the shipping method selected at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through our carrier’s website.

Shipping Restrictions

  • We cannot ship to P.O. boxes, APO, FPO, or DPO addresses.
  • Some products may have shipping restrictions due to size, weight, or regional limitations. If we cannot ship an item to your location, we will notify you and provide alternative solutions.

International Shipping

For international orders, please note that additional customs fees, taxes, or import duties may be applied by the destination country. These fees are the responsibility of the customer. Luxasonali is not responsible for delays caused by customs procedures.

Damaged or Lost Items

If your order arrives damaged or you do not receive your order within the expected timeframe, please contact our customer service team at info@luxasonali.com as soon as possible. We will work with you to resolve the issue promptly, including arranging for a replacement or refund if applicable.

Changes to Your Order

If you need to make changes to your order after it has been placed, please contact us immediately. Once your order has been processed and shipped, we are unable to make changes. However, you can return or exchange eligible items once they are received.

Returns and Exchanges

For more information on returns and exchanges, please refer to our Return and Exchange Policy.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us:

Thank you for shopping with Luxasonali!