Refund and Return Policy
Effective Date: January 8, 2025
Introduction
At Luxasonali, we are dedicated to ensuring your complete satisfaction with your purchase of our luxury home appliances. This comprehensive Refund and Return Policy outlines our procedures for handling returns and refunds. We understand that occasionally, a product may not meet your expectations, and we are committed to assisting you in a timely and efficient manner. This policy is designed to be fair, transparent, and customer-centric, ensuring a positive and hassle-free experience with our brand.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: You must initiate your return within 30 days of the original purchase date. This period provides sufficient time for you to assess your purchase and determine if it meets your needs.
Condition: The item must be unused, in its original packaging, and in the same pristine condition as when you received it. All original accessories, manuals, and packaging materials must be included. This ensures that returned items can be resold without any issues.
Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation or receipt, to verify your purchase details and ensure accurate processing of your return.
Non-Returnable Items
Certain items are not eligible for return due to their nature or conditions of sale. These include:
Customized or Special Order Items: Items that have been custom-made or specially ordered to your specifications cannot be returned unless they are defective or damaged upon arrival. These items are unique and cannot be resold.
Installed Appliances: Once an appliance has been installed, it cannot be returned unless there is a documented manufacturing defect. Installation often alters the product’s condition, making a return unfeasible.
Used or Damaged Items: Items that show signs of use, damage, or alteration that are not the result of a manufacturing defect are not eligible for return. This includes items that have been mishandled or misused.
Items on Clearance or Final Sale: Items sold during clearance events or marked as final sale are typically not returnable as they are offered at significant discounts.
How to Initiate a Return
To initiate a return, please follow these simple steps:
Contact Us: Send an email to info@luxasonali.com with your order number, the reason for your return, and clear photos of the item (if it is damaged or defective). Include as much detail as possible to help us assess your return request efficiently.
Return Authorization: Once your request has been reviewed, we will provide you with a Return Authorization (RA) number and detailed instructions for the return process. This number is crucial for tracking your return and ensuring it is processed correctly.
Packaging: Carefully package the item in its original packaging, including all accessories, manuals, and protective materials to prevent damage during transit. Clearly write your RA number on the outside of the package for easy identification.
Shipping: Ship the return item to the address provided in the return authorization. You are responsible for the return shipping costs unless the item was damaged or defective upon delivery. We recommend using a trackable shipping method to ensure safe delivery and provide proof of shipment.
Refund Process
Once we receive your returned item and it passes our inspection process, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 7-10 business days. Refunds will be issued using the original payment method, ensuring a straightforward process. Depending on your bank or credit card provider, it may take some time for the refund to appear on your statement.
Damaged or Defective Items
If your item arrives damaged or is defective, please contact us immediately (within 48 hours of delivery) at info@luxasonali.com. We require clear photos of the damage or defect and the original packaging to accurately assess the situation. We will work with you to arrange for a replacement or refund at no additional cost to you.
Exchanges
We typically do not offer direct exchanges. If you need a different item, you must return the original item according to the return process and place a new order. This ensures a clear and separate handling of the refund and new purchase.
Restocking Fees
In some cases, a restocking fee of up to 15% may be applied to returned items. This fee helps cover handling and processing costs associated with the return. This fee will be clearly stated in the return authorization when it applies to your return.
Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Address: 559 Easy St, Oak Harbor, Washington
Hotline: (360) 240-2154
Email: info@luxasonali.com
Website: luxasonali.com