Payment Policy

Effective Date: January 8, 2025

At Luxasonali, we aim to provide a seamless and secure payment experience for all our customers. Our Payment Policy outlines the methods available for payment, the security measures we implement, and the process for completing your transactions. Please read this policy carefully to understand how we handle payments.

Accepted Payment Methods

We accept the following payment methods for all online purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Securely pay using your PayPal account
  • Apple Pay & Google Pay: Use your digital wallet to complete your payment
  • Gift Cards: Luxasonali gift cards can be redeemed during checkout for payment
  • Buy Now, Pay Later: We offer payment options like Klarna and Afterpay for eligible customers (subject to approval)

Please ensure that the billing information you provide matches the information on file with your payment provider to avoid delays or issues with processing.

Payment Processing

Once your order is placed, your payment will be processed securely through our third-party payment gateway. Your payment information is encrypted and stored securely, following industry-standard security protocols.

  • Authorization: Payments are authorized immediately upon submission. If your payment is declined for any reason, we will notify you and provide instructions to resolve the issue.
  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email detailing your purchase, shipping address, and estimated delivery date.

Security

We prioritize your security and use secure payment technologies to ensure that your personal and financial information is protected. Our website uses Secure Socket Layer (SSL) encryption technology to safeguard the transmission of payment details.

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to ensure that all transactions are securely handled and processed.
  • Fraud Prevention: We use advanced fraud detection systems to monitor and protect against unauthorized transactions. In some cases, we may ask for additional verification to confirm the legitimacy of an order.

Billing Address and Verification

To prevent fraud, we may request that the billing address you provide during checkout matches the address associated with your payment method. If the address does not match, your order may be delayed or canceled until we can verify your information.

Payment Errors or Issues

If you encounter any issues with your payment, such as incorrect charges or a failed transaction, please reach out to our customer service team at info@luxasonali.com. We will work to resolve any payment-related issues as quickly as possible.

Currency

All prices on our website are listed in U.S. Dollars (USD). For international customers, the final amount charged to your card may vary due to exchange rates and applicable fees from your payment provider.

Payment for International Orders

For international customers, payment is processed in U.S. Dollars. Please be aware that your payment provider may apply conversion fees based on your local currency.

Payment Receipt and Invoice

Once your payment has been successfully processed, you will receive an email receipt with the details of your transaction, including the items purchased, total cost, and shipping information. You can also access your payment history through your Luxasonali account.

Refunds

Refunds for canceled or returned items will be processed back to the original payment method. Refunds typically take 3-7 business days to appear in your account, depending on the payment method and your bank’s processing time.

Contact Us

If you have any questions or concerns regarding payments, please don’t hesitate to contact us:

Thank you for choosing Luxasonali for your shopping needs!