Payment Policy – LUXASONALI

Effective Date: February 25, 2025

At LUXASONALI, we want to make your shopping experience seamless and secure. This Payment Policy outlines the accepted payment methods, payment processing procedures, and how we ensure the security of your payment information. By making a purchase from our store, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure that your transaction is secure and convenient. The following payment methods are available:

✔ Credit/Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
✔ PayPal: Secure online payment through your PayPal account.
✔ Apple Pay: Mobile payment option for a fast and secure checkout.
✔ Google Pay: Mobile payment option that allows for a quick and safe payment process.
✔ Other Secure Payment Methods: Depending on your location, additional payment options may be available at checkout.

2. Payment Processing

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email containing details of your transaction. This email serves as confirmation that we have received your order.
  • Payment Authorization: Your payment will be authorized when you place the order. If the authorization fails (e.g., insufficient funds or incorrect details), you will be notified, and the order will not be processed until the issue is resolved.
  • Order Processing: Once your payment is authorized, your order will be processed. You will receive another shipping confirmation email once your order is shipped, including tracking information.

3. Currency

  • All transactions and prices are in USD unless otherwise stated.
  • Currency Conversion: For international customers, if your bank or payment provider operates in a different currency, you may incur currency conversion fees, which are handled by your payment provider.

4. Secure Transactions

At LUXASONALI, we take the security of your payment information seriously. All transactions are processed through SSL encryption, ensuring that your personal and payment information is transmitted securely. We also comply with PCI DSS (Payment Card Industry Data Security Standards) to protect your data during processing.

5. Order Processing & Confirmation

  • Payment Confirmation: Once your payment is successfully processed, you will receive a payment confirmation email.
  • Order Processing: Your order will be processed within 1-3 business days (excluding weekends and holidays). Orders placed after 3:00 PM (EST) will be processed on the next business day.
  • Payment Failure: If your payment is declined or there is an issue with your payment method, we will notify you immediately. You will need to provide a valid payment method to complete your order.

6. Taxes & Duties

  • Sales Tax: Applicable sales tax will be added to your order total based on your shipping address and local tax laws.
  • International Orders: Customers outside the United States are responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the order total and must be paid by the customer directly to the customs authorities.

7. Refunds

  • Refund Method: If a refund is issued, it will be processed to the original payment method used during the transaction.
  • Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned items.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part or the item is defective.

8. Payment Issues

  • Payment Decline: If your payment is declined, we will notify you via email. You can update your payment information to complete the order.
  • Delayed Payment Processing: Occasionally, payment processing may be delayed due to issues with your bank or payment provider. We are not responsible for any delays caused by the payment provider.

9. Contact Us

If you have any questions or issues regarding payments, please contact our customer service team:

📍 Address: 9655 S Autumnwood Pl, Littleton, Colorado, United States
📞 Phone: (303) 683-2907
📩 Email: info@luxasonali.com
🌐 Website: https://luxasonali.com

Thank you for shopping with LUXASONALI. We are committed to providing a smooth and secure shopping experience for all our customers.